Privacy policy

Last updated: October 2026

At Adorva, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website.

This Privacy Policy explains what information we collect, how we use it, and when it may be shared.

1. Information We Collect

When you browse or use our website, we may collect information such as:

Information you provide to us

When you place an order, contact us, or interact with our store, we may collect:

  • Full name
  • Phone number
  • Email address
  • Billing and delivery address
  • Order details
  • Information you provide when contacting customer support
  • Other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain information may be collected automatically by Shopify and other technologies used on our store, such as:

  • IP address
  • Browser and device information
  • Pages viewed
  • General website activity
  • Referring website or source
  • Approximate location information derived from technical data

This information may be used to help us operate, secure, and improve our website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Confirm and communicate about orders
  • Arrange delivery
  • Provide customer support
  • Process returns, replacements, and refunds
  • Respond to questions and requests
  • Improve our website, products, and shopping experience
  • Prevent fraud, abuse, or unauthorized activity
  • Maintain the security of our website and services
  • Send marketing communications where you have chosen to receive them
  • Comply with applicable legal requirements

We only use personal information for purposes reasonably connected to operating and improving Adorva's services.

3. Payment Information

Adorva currently offers Cash on Delivery as a payment method.

We do not directly collect or store your bank or card details for Cash on Delivery orders.

If additional payment methods are introduced in the future, payments may be processed through third-party payment providers. Their own privacy policies and terms may also apply.

4. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted third parties when required to operate our store and fulfill your order.

These may include:

  • Shopify, which provides the e-commerce platform used by our store
  • Delivery and courier partners
  • Supply and fulfillment partners involved in processing and shipping orders
  • Service providers that help us operate our website, communications, analytics, or marketing
  • Government authorities or other parties where disclosure is required by applicable law

We only provide information that is reasonably necessary for the relevant purpose.

5. Third-Party Services

Adorva uses third-party services to operate and improve the store.

These services may process certain information according to their own privacy policies.

For example, Shopify provides the infrastructure that powers our online store, while delivery and fulfillment partners may require customer information necessary to deliver an order.

We encourage customers to review the privacy policies of relevant third-party services when applicable.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website performance
  • Support analytics and marketing activities where applicable

You may be able to manage or restrict cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Marketing Communications

If you choose to subscribe to Adorva's marketing communications, we may use your email address or other contact information to send you updates about products, offers, launches, or other relevant information.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

8. Data Security

We take reasonable measures to protect the personal information we hold from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this policy
  • Maintain order and business records
  • Resolve disputes
  • Prevent fraud or abuse
  • Comply with applicable legal or regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

10. Your Information

Depending on applicable law, you may have rights relating to the personal information we hold about you, including requesting access to, correction of, or deletion of certain information.

If you would like to make a privacy-related request, please contact us using the contact information provided on our website.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intentionally directed toward children, and we do not knowingly collect personal information from children for the purpose of selling products to them.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, services, technology, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact information provided on the Adorva website.