Refund policy

At Adorva, we want you to receive your order exactly as expected. If your order arrives damaged, defective, or contains an incorrect item, please contact us and we will work with you to resolve the issue.

Return Eligibility

We accept returns for eligible items within 5 days of delivery when:

  • The item arrives damaged.
  • The item is defective upon arrival.
  • You receive an item that is different from what you ordered.

To request a return, please contact us within 5 days of receiving your order and provide your order number along with clear photos or videos showing the issue.

Items That Are Not Eligible for Return

We do not accept returns for:

  • Change of mind or unwanted purchases.
  • Items that have been worn or used.
  • Damage caused after delivery through misuse, accidents, improper handling, or normal wear and tear.
  • Items returned without prior approval from Adorva.
  • Requests made after the 5-day return period.

For hygiene and product-care reasons, returned jewelry must be in its original condition and packaging where applicable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photos or videos to verify the issue before approving a return or replacement.

Once the issue is verified, Adorva may offer:

  • A replacement of the affected item, where available; or
  • A refund if a suitable replacement is unavailable.

Return Shipping

If a return is approved because the item was damaged, defective, or incorrectly sent, Adorva will cover the reasonable return shipping cost.

We will provide you with the return instructions after your return request has been approved. Please do not send an item back before receiving instructions from Adorva.

Refunds

Once the returned item has been received and inspected, we will process the approved refund.

For Cash on Delivery orders, we will contact you to arrange the refund using an available refund method.

The time required for a refund to reach you may vary depending on the refund method used.

Exchanges

If you receive a damaged, defective, or incorrect item, we may offer an exchange when the same item is available.

If the item is unavailable, Adorva may provide a refund instead.

How to Request a Return

To request a return, please contact Adorva through our official contact channel with:

  • Your order number
  • The reason for the return
  • Clear photos or videos showing the issue

Our team will review your request and provide the next steps.

Important

All return requests are subject to the conditions stated in this policy. Adorva reserves the right to decline a return request that does not meet the eligibility requirements above.

This policy applies to orders delivered within Pakistan.